Research shows that acts of co-workers (37 percent) and management (22 percent) cause more negative emotions for employees than do acts of customers (7 percent). What can Laura’s company do to change its emotional climate?
Answer to relevant QuestionsDo you think the information in this case could help you tell whether someone’s smile is genuine? What are some strategies for emotion regulation and their likely effects? In some research we’ve conducted, we’ve found that the negative effects of agreeableness on earnings are stronger for men than for women (that is, being agreeable hurt men’s earnings more than women’s). Why do you ...The authors of one study noted that people feel they don’t need to be objective in evaluating potential cheaters when there are disclosures of unethical behavior. Do you agree? Why or why not? What are some of the common decision biases or errors that people make?
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