Returning to Example 4.1 and Figure 4.6, suppose management actually does put a system in place that lets customers enter orders electronically, with this information sent directly to the picking area.
a. Redraw the process map to illustrate the changes. What is the new cycle time for the process? What is the new percent value-added time?
b. What do you think the impact would be on the number of lost orders? On customer satisfaction?