Sarvan Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. Through its strategic management planning process, Sarvan Corporation has selected two specific objectives for each of the four perspectives. These are listed in the following table.
Specific Objective
Improve post-sales service
Increase market share
Increase profitability of core product line
Improve employee job satisfaction
Increase sales of core product line
Develop new core products
Improve employee product knowledge
Increase customer satisfaction
Sarvan Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Sarvan Corporation has collected for the past quarter.
Prepare a balanced scorecard report for Sarvan Corporation, using the following format.
For each of the specific objectives listed, place that objective under the appropriate per spective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each per spective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, place a checkmark if the associated KPI goal has been achieved.

  • CreatedApril 30, 2015
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