Select a specific product or service and discuss how the eight dimensions of quality impact its overall
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David Garvin has defined eight dimensions of quality that are performance of the product its features reliability products conformance to standards it...View the full answer
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Related Book For 
Managing Controlling and Improving Quality
ISBN: 978-0471697916
1st edition
Authors: Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund
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