Select a specific product or service and discuss how the eight dimensions of quality impact its overall acceptance by consumers.
Answer to relevant QuestionsIs there a difference between quality for a manufactured product and quality for a service? Give some specific examples. Describe a service system that you use. What are the CTQs that are important to you? How do you think that DMAIC could be applied to this process? Suppose that your business is operating at the three-sigma quality level. If projects have an average improvement rate of 50% annually, how many years will it take to achieve six-sigma quality? It has been estimated that safe aircraft carrier landings operate at about the 5s level. What level of ppm defective does this imply? Laboratory glassware shipped from the manufacturer to your plant via an overnight package service has arrived damaged. Develop a cause-and-effect diagram that identifies and outlines the possible cause of this event.
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