Select one of the quality gurus and briefly describe his major contributions to quality management.
Answer to relevant Questionsa. What is ISO 9000, and why is it important for global businesses to have ISO 9000 certification? b. Compare the Baldrige Award and ISO certification. If an organization were going to seek both, which one should it seek ...Explain the plan-do-study-act cycle. As a manager, how would you deal with the possibility that customer satisfaction does not always lead to customer retention?Prepare a cause-and-effect diagram to analyze the possible causes of late delivery of parts ordered from a supplier. List the steps in the control process.
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