Select two competing service providers that you are familiar with or can visit, such as fast-food restaurants,

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Select two competing service providers that you are familiar with or can visit, such as fast-food restaurants, banks, or retail stores, and coin-pare how they interact with customers in terms of quality.

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Operations and Supply Chain Management

ISBN: 978-1118738542

8th edition

Authors: Roberta S. Russell, Bernard W. Taylor

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