Several industries-including those that produce furniture, houses, sailboats, and fashion clothing-have never progressed down the diagonal of the product-process matrix to become highly standardized and efficient. Why do you think this is so? Is this a serious problem?
Answer to relevant QuestionsCompare the expensive restaurant, fast-food restaurant, and cafeteria in terms of process characteristics such as capital, product type, labor, planning, and control systems. Why is the service-profit chain important to operations management? How would a firm manage the service supply chain for offshoring the following services? What are the major operations decisions to be made? a. Health care b. Food service c. Legal work d. Tax preparation Give an example of the service-profit chain for movie theaters. Define each of the points in the chain and explain how you would measure each point. In a company that processes insurance claims, the average flow rate is 10 claims per hour and the average throughput time is six hours. a. How many claims are in the system on average? b. If the demand for claims to be ...
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