Several years ago, a major automotive manufacturer was sued because the latch on a minivan’s rear door failed after the vehicle was hit from the side at 30 miles per hour. The plaintiff argued that the latch was of poor quality because it didn’t hold up under the stress. The manufacturer disagreed, noting that the latch had met all government requirements and had been made to speciﬁcations. According to our deﬁnition of quality, can both sides be right?
Answer to relevant QuestionsRecall the DMAIC process described in Chapter 4. At what stage would statistical quality control tools be used?The average bee weighs 0.1 grams. Use this information to convert the target package weight and tolerance limits into number of bees for Tyler Apiaries. How might the company use this information to better control the ...Now suppose BlueBolt Bottlers makes some process improvements, thereby lowering the standard deviation of the process to 1.5 ounces, rather than 8 ounces. Using the data in problem 10 and the new standard deviation, ...Crawford Pharmaceuticals has developed a new drug, Vaxidene. The target amount for a single dose of Vaxidene is 100 mg. Patients can receive as little as 98 mg or as much as 102 mg without experiencing any ill effects. ...Who do you think would beneﬁt more from a "virtual supply chain" capacity strategy-a small start-up firm with few resources or an older, more established company? Why? What are the risks associated with such a strategy?
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