Shingo told a story of a poka-yoke he developed to make sure that operators avoided the mistake

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Shingo told a story of a poka-yoke he developed to make sure that operators avoided the mistake of putting fewer than the required four springs in a push button device. The existing method involved assemblers taking individual springs from a box containing several hundred and then placing two of them behind an ON button and two more behind an OFF button. What was the poka-yoke Shingo created?

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Operations and Supply Chain Management

ISBN: 978-0078024023

14th edition

Authors: F. Robert Jacobs, Richard Chase

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