Should companies continue to use EDI systems? Why or why not?
Answer to relevant QuestionsRefer to the Real World Case on Kennametal, Haworth, and Others in the chapter. Do the examples discussed in the case show that customization and ERPs should never go together? Discuss.Erik Walters of DirecTV notes that a mobile CRM platform is part of the effort in search of the “360-degree view of the customer.” What does he mean by that? Go online and research this concept, other companies that are ...The CRM implementations in this case highlight the critical importance of information about customers, their preferences and activities, and how to use it to understand and develop better marketing solutions. On the other ...Most businesses should engage in e-commerce on the Internet. Do you agree or disagree with this statement? Explain your position.How often, if ever, do you shop with your mobile phone? What do you think are some of the roadblocks that prevent the widespread adoption of mobile shopping?
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