Question: Statistical process control SPC can be used in any process

Statistical process control (SPC) can be used in any process with identified errors, defects, or problems. Assume that you are in charge of analyzing defect at a software manufacturing facility.
a. What is the primary goal of SPC?
b. How would you define a defect in your organization?
c. What defect information would you want to record in such an organization?
d. Why would you want to record the types of defects?
e. How do severity and priority of the defect affect your actions?

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