Stella Inc is using a costs of quality approach to evaluate design
Stella, Inc. is using a costs-of-quality approach to evaluate design engineering efforts for a new skateboard. Stella’s senior managers expect the engineering work to reduce appraisal, internal failure, and external failure activities. The predicted reductions in activities over the two-year life of the skateboards follow. Also shown are the predetermined overhead allocation rates for each activity.

1. Calculate the predicted quality cost savings from the design engineering work.
2. Stella spent $108,000 on design engineering for the new skateboard. What is the net benefit of this “preventive” quality activity?
3. What major difficulty would Stellas managers have in implementing this costs- of-quality approach? What alternative approach could they use to measure quality improvement?
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