The fire department for the City of Austin, Texas, reports key performance indicators annually. Following are excerpts from the City€™s 2015€“16 Performance Report.

Required
a. Examine the following performance report. In what areas did the fire department perform well? If you are a citizen of Austin, what are your concerns with the fire department€™s performance?
b. Compare and contrast the City of Austin€™s fire department performance measures to the City of Bellevue€™s fire department performance measures found in Illustration 12€“6.

Data From Problem 12-6

Discussion at a local meeting of government finance officers centered on using a balanced scorecard to present information to the public on the government€™s website. Describe the components of a balanced scorecard and provide an example of how each component is applicable in a government setting.

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City of Austin, Texas, Fire Department Key Performance Indicators Summary Chart Target Met or FY FY FY FY FY FY FY FY 2014 2010 2011 2012 2013 2015 2016 2016 within 3%? Trends Measure Name Actual Actual Actual Actual Actual Actual Actual Target Percent of emergency incidents where the amount of time between call receipt and the arrival of AFD unit is 8 minutes 86% or less 84.3% 86.2% 85% 85% 85% 83% 90% х Percent of arson cases cleared 40% by arrest 36% 53% 45% 54% 51% 39% 42% Number of unintentional fire deaths in the past 12 months 4 4 х Percent of structure fires confined 82% 81% 85% to room of origin 86% 82% 83% 84% 83% Percent of customers satisfied 92% 90% with the quality of AFD services 90% 91% 92% 90% 89.4% 90% Number of free smoke alarms 183 362 2,500 installed 147 1,511 2,294 2,489 2,533 Number of fire technical Not Not Not Tracked Tracked Tracked 9,907 10,881 13,613 12,345 11,000 inspections Percent of cardiac arrest due to cardiac cause that arrive at Not Not 35% hospital with a pulse Tracked Tracked 38% 32% 32% 32% 40% х / Met X Did Not Meet + Improving + Declining – Maintaining Within 3% 3.