Why would a company want to evaluate the IT operations KPI of unsolved tickets per IT service
Question:
Why would a company want to evaluate the IT operations KPI of unsolved tickets per IT service desk employee? How could a company use a KPI equal to the number of unsolved tickets divided by the number of solved tickets?
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Answer rating: 33% (6 reviews)
The number of unsolved tickets indicates if an IT service desk employee is n...View the full answer
Answered By
Muhammad Umair
I have done job as Embedded System Engineer for just four months but after it i have decided to open my own lab and to work on projects that i can launch my own product in market. I work on different softwares like Proteus, Mikroc to program Embedded Systems. My basic work is on Embedded Systems. I have skills in Autocad, Proteus, C++, C programming and i love to share these skills to other to enhance my knowledge too.
3.50+
1+ Reviews
10+ Question Solved
Related Book For
Introduction To Business Analytics
ISBN: 9781265454340
1st Edition
Authors: Vernon Richardson, Marcia Watson
Question Posted:
Students also viewed these Business questions
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
Read the case study "Southwest Airlines," found in Part 2 of your textbook. Review the "Guide to Case Analysis" found on pp. CA1 - CA11 of your textbook. (This guide follows the last case in the...
-
Why would a company want to establish a joint foreign venture when it loses partial control over its foreign operations?
-
1. What is Anthropology, Sociology, and Political Science in your own understanding? 2. What is the nature of Anthropology, Sociology, and Political Science? 3. How are they similar with one another?
-
Discuss the trade-off between achieving a zero AQL (acceptable quality level) and a positive AQL (e.g., an AQL of 2 percent).
-
State the name of the property illustrated. (7 8) 9 = 7 (8 9)
-
Pileri Industries shipped goods to Consolidated Industries, Inc., via a common carrier. The goods were lost in transit. Pileri claimed that the sale was a shipment contract, thus putting the risk of...
-
All Eyes Security Services Company provides security monitoring services. It employs four security specialists. Each specialist works an average of 180 hours a month. The companys controller has...
-
Prove that f(xx, yy) = (i=1 (yy) (1/2) x) (i-1 (yy)(1/2)x}) where 1 and 2 refer to periods 1 and 2 respectively; satisfies the condition that: fk(ykx,ykk) = for all k=1,...K then f(yx,y)=\
-
Which employees need to go to training to improve their productivity? is a question that can be answered by: a. Descriptive analytics. b. Diagnostic analytics. c. Predictive analytics. d....
-
Evaluate the design of this data visualization for the hiring process. Total Applications: 13 Ghosted: 5 Final Round: 2 Phone Interview: 1 Coding Challenge Received: 5 Ghosted after Coding Challenge:...
-
Key figures for Apple and Google follow. Required 1. Compute the recent two years cash flow on total assets ratios for Apple and Google. 2. For the current year, which company has the better cash...
-
9. What is the Big-Oh order of the following code fragment? The fragment is parametrized on the variable n. Assume that you are measuring the number of println calls. [2 points] for (int i= 1; i
-
3. (10 points) On a system using segmentation to manage main memory, the segment table for the currently running process is listed below: Segment # V Base 0 1 1020 1 2 3 4 0 74 1 19 1 4810 1 3220 a....
-
10. Consider the following algorithm that implements selection sort: public static void selection Sort (Comparable [] a) { int N a.length; for (int i = 0; i < N; i++) { int min = i; for (int j =i+1;...
-
Let f(x) = '(x) = '(4) = = 5x + 3x + 2 x Find the following:
-
Assuming = {p, q, r, s}, find ALL minimal models of the program: {pVq,rp, sq}
-
In March 2014, Grackle, Inc., acquired used equipment for its business at a cost of $300,000. The equipment is five-year class property for regular income tax purposes and for AMT purposes. Grackle...
-
An interest bearing promissory note for 90 days at 5.6% p.a. has a face value of $120,000. If the note is discounted 20 days after the issue date at a rate of 6.8% p.a., calculate the amount of...
-
Identify some business applications in which judgmental forecasting techniques such as historical analogy and the Delphi method would be useful.
-
For the Excel file Job Satisfaction, develop a regression model for overall satisfaction as a function of years of service and department that has the largest R 2 . Which department, if any, has the...
-
Modify the Excel file Holt-Winters Additive Model for Seasonality and Trend for the New Car Sales data (see Example 9.15) to implement the Holt-Winters multiplicative seasonality model with trend....
-
What is a customer-centric environment and why is it important in todays world? What are four communication channels through which companies view their customers and provide a real-life example for...
-
What are your three most important personal and professional priorities regarding the completion of your dissertation research and life beyond graduation? Why are these important to you and the...
-
Please make sure to fill every box. Once completed, you will have defined two long-term goals with related medium- and short-term goals. Defining Goals Worksheet GOAL PRIORITIES MY PRECISE GOALS...
Study smarter with the SolutionInn App