Respond to the items below as you assess your emotional intelligence and develop a plan to raise your EQ. Ideally, choose situations from work or school. You may want to use Table 2.2 from the chapter as a guide.

A. Identify one strength and one weakness you have in terms of self-awareness. Describe a situation in which you showed low self-awareness and a situation in which you showed high selfawareness.

Choose two strategies for improving your selfawareness.

B. Identify one strength and one weakness you have in terms of self-management. Describe a situation in which you showed low self-management and a situation in which you showed high self-management. Choose two strategies for improving your self-management.

C. Identify one strength and one weakness you have in terms of empathy. Describe a situation in which you showed low empathy and a situation in which you showed high empathy. Choose two strategies for improving your empathy.

D. Identify one strength and one weakness you have in terms of relationship management. Describe a situation in which you showed low relationship management and a situation in which you showed high relationship management. Choose two strategies for improving your relationship management skills.

Table 2.2

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TABLE 2.2 Emotional Intelligence Dimensions, Related Impacts on Interpersonal Communication, and Strategies for Improvement EQ Dimension Self-awareness Impact on Interpersonal Communication Low self-awareness Unaware of own emotional states and related impacts on communication. Unaware of triggers that lead to emotional hijacking and making judgmental, rash, or unfair comments. Unaware of strengths and weaknesses of own communication abilities. High self-awareness Aware of own emotional states and related impacts on communication. Aware of triggers and related tendencies to say the wrong thing. Aware of strongest communication skills. Strategies for Improvement Constantly evaluate your feelings and moods; attempt to understand your feelings as they occur. Think about your last reactions to the following experiences: joy, anger, self- doubt, frustration. Ask yourself how certain emotions alter or distort your thinking. Identify your triggers and make plans to handle them effectively. Reflect on personal strengths, weaknesses, and values.