The chapter suggests that you do not justify refusing a customer claim by saying Its company policy.
Question:
The chapter suggests that you do not justify refusing a customer claim by saying “It’s company policy.” Instead, explain the rationale for the policy, without mentioning policy. What if you do not understand the rationale behind a policy? What can you do?
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If you do not understand the rationale behind a company policy when addressing a customer claim it is essential to take proactive steps to seek clarif...View the full answer
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Muhammad Umair
I have done job as Embedded System Engineer for just four months but after it i have decided to open my own lab and to work on projects that i can launch my own product in market. I work on different softwares like Proteus, Mikroc to program Embedded Systems. My basic work is on Embedded Systems. I have skills in Autocad, Proteus, C++, C programming and i love to share these skills to other to enhance my knowledge too.
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Related Book For 
Business Communication Polishing Your Professional
ISBN: 9780134740225
4th Edition
Authors: Barbara Shwom, Lisa Snyder
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