The following claim letter delivers a passionate but largely ineffectual complaint. Its insulting tone does little to
Question:
The following claim letter delivers a passionate but largely ineffectual complaint. Its insulting tone does little to persuade the receiver to meet the writer’s demands. Can you administer a radical rewrite that might make the request more successful?
Your Task.
Analyze this poorly written claim letter, and list at least five weaknesses. If your instructor directs, revise it.
Transcribed Image Text:
Current date Mr. Lance Lazarovich Duplicating Systems 5409 Fondren Road Houston, TX 77807 Dear Ripoff Specialists: Let me lay the facts on the line. Sadly, my company recently purchased four of your Color Laser Jet Pro TFP500 photocopiers, which seemed logical at the time. They promised out-of-the-box networked printing, 2-sided copies, fax, and color scanning. This was perfect for my growing engineering firm. Your sales lady Taylor Noack assured us that the TFP500 could handle our high volume of 3,000 copies a day. This sounded unlikely since the sales brochure suggested that the TFP500 was meant for 500 copies a day. Regardless, we listened to what Ms. Noack told us. Unfortunately, that was a big mistake. Our four TFP500 copiers are down every day, and my employees are screaming at me to do something. Because these machines are still under warranty, they do eventually get repaired. However, we can't deal with so much downtime. After losing faith in your Ms. Noack, I called the district manager, Christopher Lopez. I suggested that we trade in our four TFP500 copiers (which cost $2,300 each) for two TFP1000 models (at $12,500 each). However, Mr. Lopez said he would have to charge 50 percent depreciation on our TFP500 copiers. That's a colossal rip-off! Any reasonable person would think that 20 percent depreciation is more sensible because we've had the machines only three months. Ms. Noack said she would get back to me, but I haven't heard from her since. Now I'm forced to write to your headquarters because I have had no luck with either Ms. Noack or Mr. Lopez, and I need to see some action on these machines. If you understood anything about business, you would see what a sweet deal I'm offering. I'm willing to stick with your company and purchase your most expensive model-but I can't take such a steep loss on the TFP500 copiers. These copiers are relatively new; you should be able to sell them with no trouble. And think of all the money you will save by not having your repair technicians making constant trips to service our underpowered TFP500 copiers! Please respond immediately, or I may be forced to engage our attorney. Sincerely yours,
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Answer rating: 100% (1 review)
Weaknesses 1 Fails to open with a compliment point of agreement ...View the full answer
Answered By
ANDREW KIPRUTO
Academic Writing Expert
I have over 7 years of research and application experience. I am trained and licensed to provide expertise in IT information, computer sciences related topics and other units like chemistry, Business, law, biology, biochemistry, and genetics. I'm a network and IT admin with +8 years of experience in all kind of environments.
I can help you in the following areas:
Networking
- Ethernet, Wireless Airmax and 802.11, fiber networks on GPON/GEPON and WDM
- Protocols and IP Services: VLANs, LACP, ACLs, VPNs, OSPF, BGP, RADIUS, PPPoE, DNS, Proxies, SNMP
- Vendors: MikroTik, Ubiquiti, Cisco, Juniper, HP, Dell, DrayTek, SMC, Zyxel, Furukawa Electric, and many more
- Monitoring Systems: PRTG, Zabbix, Whatsup Gold, TheDude, RRDtoo
Always available for new projects! Contact me for any inquiries
4.30+
1+ Reviews
10+ Question Solved
Related Book For
Essentials Of Business Communication
ISBN: 9781337386494
11th Edition
Authors: Mary Ellen Guffey, Dana Loewy
Question Posted:
Students also viewed these Business questions
-
The following claim letter lodges a strong, almost insulting complaint, but the writer does little to persuade the receiver to meet his demands. Can you administer a radical rewrite that might make...
-
The following message responds to the inquiry in Radical Rewrite 6.1. Dr. Chen asks for information about dealing with a data breach at his medical firm. Mr. Vance, from Security Specialists, wants...
-
As assistant to Joseph A. Morgan, Regional General Manager at ProCar Rentals, you read a shockingly irate complaint letter from a corporate customer (See Radical Rewrite 6.4) addressed to your boss....
-
The best or alpha project managers spend more time on every process group than other project managers except for which one? A. initiating B. planning C. executing D. monitoring and controlling
-
A project will require the investment of $108,000 in equipment (sum-of-years' -digits depreciation with a depreciable life of 8 years and zero salvage value ) and $25,000 in raw materials (not...
-
Sketch a continuous function f on some interval that has the properties described. The function f satisfies f'(-2) = 2, f'(0) = 0, f'(1) = -3, and f'(4) = 1.
-
In 1906, the statistician Karl Pearson measured the heights of 1078 pairs of fathers and sons. The following table presents a sample of 16 pairs, with height measured in inches, simulated from the...
-
Bunn and his wife claimed that they had an easement to enter and use the swimming pool on neighboring land. A contract between the former owners of the Bunns' property and the adjacent apartment...
-
You have $2,500 to invest now and you estimate the average inflation rate to be 5% per year in the next 5 years. Ignoring income taxes, analyze the following situations and indicate which one is more...
-
Your team cannot schedule a retreat for the week of May 15. Too many staffers will be working on the Osgood Project, which will not be completed until June 1. Revise the following refusals so that...
-
The state does not allow smoking within 5 feet of a state building. However, we have set aside three lawful outdoor smoking areas. You can further soften the effect of bad news by placing it in an...
-
The Bush Oil Company is deciding whether to drill for oil on a tract of land that the company owns. The company estimates that the project will cost $8 million today. Bush estimates that once...
-
Highlight your qualifications with effective tone, style, and design.
-
A. Tony Hsieh says meeting should be candid, open, and honest. What are three key ways to make this happen? B. Hsieh suggests professionals should create fun with a little weirdness. What do you...
-
For each of the following items, rewrite the sentences to achieve a more positive, constructive tone. A. You probably wont be accepted into the management training program because you havent worked...
-
Identify your key selling points for the job application process.
-
Compose influential external persuasive messages.
-
In the current year, Simon receives a liquidating cash distribution of $32,000 from Torborg Corporation. What is the tax effect of the distribution for Torborg and for Simon if a. Simon has a basis...
-
Find a polar equation for the curve represented by the given Cartesian equation. 4y 2 = x
-
One effective way to improve your writing skills is to critique and edit the rsum of someone else. Your Task. Analyze Ellianas poorly written rsum. List at least eight weaknesses. Your instructor...
-
Although it is highly recommended that new grads complete and maintain a LinkedIn profile, some critics charge that LinkedIn is a waste of time because it has become bogged down with spam connection...
-
If you are starting your job search with Monster.com, CareerBuilder, or similar search tools, then you are starting at the end of the chain, claims job-search author Ryan Guina.44 What do you think...
-
[10] Q6. If angle between two lines is "/4 and slope of one line is 1/2, find slope of other line. Q7. Find derivative of the function f(x) = 2x + 3x-5 at x = 1 also prove that f(0) + 3f (-1) = 0....
-
1, then what is the value of A3-6A2 + 7A+21. 1 0 2 Q4. If A=0 2 12 0 3 Q5. Evaluate limx-2" x3-4x+4x x-4
-
Q2. Show that tan-1/2+tan-12/11 = tan-13/4. 18 0 2 -21 Q3. If A=4 -2 and B = 4 2 then find the value of X, where 2A + 3x = = 5B. 3 -5 1
Study smarter with the SolutionInn App