When a company received an expensive office painting with sags in the canvas, it complained. The seller,
Question:
When a company received an expensive office painting with sags in the canvas, it complained. The seller, Central Park Gallery, responded with the following adjustment letter. How can it be improved?
Your Task.
Analyze the letter. List its weaknesses. If your instructor directs, revise the letter.
Transcribed Image Text:
Current date Ms. Sharon Nickels 2459 Drew Street Clearwater, FL 33765 Dear Ms. Nickels: Your letter has been referred to me for reply. You claim that the painting recently sent by Central Park Gallery arrived with sags in the canvas and that you are unwilling to hang it in your company's executive offices. I have examined your complaint carefully, and, frankly, I find it difficult to believe because we are so careful about shipping, but if what you say is true, I suspect that the shipper may be the source of your problem. We give explicit instructions to our shippers that large paintings must be shipped standing up, not lying down. We also wrap every painting in two layers of convoluted foam and one layer of Perf-Pack foam, which we think should be sufficient to withstand any bumps and scrapes that negligent shipping may cause. We will certainly look into this. Although it is against our policy, we will in this instance allow you to take this painting to a local framing shop for restretching. We are proud that we can offer fine works of original art at incredibly low prices, and you can be sure that we do not send out sagging canvases. Sincerely,
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What I have learnt in my 8 years experience of tutoring is that you really need to have a friendly relationship with your students so they can come to you with their queries without any hesitation. I am quite hardworking and I have strong work ethics. Since I had never been one of those who always top in the class and always get A* no matter what, I can understand the fear of failure and can relate with my students at so many levels. I had always been one of those who had to work really hard to get decent grades. I am forever grateful to some of the amazing teachers that I have had who made learning one, and owing to whom I was able to get some extraordinary grades and get into one of the most prestigious universities of the country. Inspired by those same teachers, I am to be like one of them - who never gives up on her students and always believe in them!
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Related Book For
Essentials Of Business Communication
ISBN: 9781337386494
11th Edition
Authors: Mary Ellen Guffey, Dana Loewy
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