Develop a service flow analysis for some service that you use frequently, such as buying lunch at
Question:
Develop a service flow analysis for some service that you use frequently, such as buying lunch at a cafeteria, having your hair cut, or riding a bus. Identify areas of potential quality or productivity failures in the process.
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A service flow analysis helps managers decide whether all the processes tha...View the full answer
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Related Book For 
Business Essentials
ISBN: 978-0134000091
8th Canadian Edition
Authors: Ronald J. Ebert, Ricky W. Griffin, Frederick A. Starke, George Dracopoulos
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