Providing quality customer service is an important factor in any service organization, yet we often have to
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Providing quality customer service is an important factor in any service organization, yet we often have to wait extended periods of time to be seen by a doctor or have had bad service at a restaurant, for example. Think about a time when you had a bad experience from a service provider. Describe the experience and then list some suggestions to improve the service.
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Related Book For
Better Business
ISBN: 9780134522746
5th Edition
Authors: Michael Solomon, Mary Poatsy, Kendall Martin
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