You are running an executive workshop(s) to obtain a high-level process view and identify key areas for

Question:

You are running an executive workshop(s) to obtain a high-level process view and identify key areas for improvement and areas impacted by the move to a single Student and Finance solution.
During the workshop, the following aspects of the move are discussed in relation to the benefits they will have:
• the number of students taking up study at BuProMan should increase as the university will provide an earlier response to student applications;
• students are more positive about the university and write positive comments in social media;
• tighter revenue collection processes and better reporting;
• reduction in administration support by making fewer mistakes and simplifying the tasks;
• increase in corporate sponsorship and reduced turnover of sponsors.
The executives hope that the employee satisfaction will increase and the employee churn will decrease.
Assignment guiding questions 1 Which seven people/roles would you invite for the Executive Workshop and why?
2 What are the six key outcomes you would like to achieve from this workshop?
3 How would you classify the processes from the value chain into the Process Worth Matrix (use Table 15.2) and why?
4 How would you quantify the benefits?
5 What high-level metrics have you determined will be useful and why?

Data from Table 15.2