A not-for-profit hospital realizes a 3 percent return on its $200,000 investment in its home health unit. Its current revenue after discounts and allowances is $382,000. Administrative costs are $119,000, clinical personnel costs are $210,000, and supply costs are $47,000. Providing home health care is not a core goal of the hospital, and it will sell the home health unit if it cannot realize a return of at least 12 percent. A process improvement team has recommended changes to the home health unit’s billing processes. The team has concluded that these changes could reduce costs by $20,000 and increase revenues by $5,000. Analyze the data that follow and assess whether the changes would make the home health unit profitable enough to keep.

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Revenue Cost Profit Return on investment Old $382,000 $376,000 $6,000 3% New $387,000 $356,000 $31,000 16%