1. Make a list of things that you think Airbnb did “right” in growing its business.

2. Comment on the propensity of Airbnb’s founders to solicit customer feedback. Based on the information in the case, do you think they did it too often, not often enough, or just right? Is there anything in their approach to obtaining feedback that you think you’ll emulate if you start a business?

3. To what degree did Airbnb pass through the introduction stage and the early growth stage of the organizational life cycle in a manner consistent with the recommended handling of each stage provided in the chapter?

4. To what degree do you think government regulations threaten Airbnb’s continual growth? Do you think the company will be able to generate sufficient profits for new initiatives, like Experiences, to offset profits lost to stricter regulations?