Ms. Marie, a health information department staff member at New Directions Medical Center, received a call from the emergency room at St. John’s Hospital requesting that all previous records for a patient named Sally Smith be faxed to them immediately. (Sally Smith was a health information department staff member at New Directions, and she resigned last year to return to college full-time.) Because of the urgency of her medical condition, Sally Smith is being taken to the surgery suite immediately. Ms. Marie knows Sally’s family and is considering calling Sally’s sister. What action should Ms. Marie take?