Acting out the roles of telephone caller and receiver is an effective technique for improving skills. To give you such practice, your instructor will divide the class into pairs.

Your Task. For each scenario take a moment to read and rehearse your role silently. Then play the role with your partner. If time permits, repeat the scenarios, changing roles.

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Partner 1 a. You are the personnel manager of Sky Cellular, Inc. Call Gabriella Lawton, office manager at MagicTech Corporation. Inquire about a job applicant, Mabel Kung, who listed Ms. Lawton as a reference. b. Call Ms. Lawton again the following day to inquire about the same job applicant, Mabel Kung. Ms. Lawton answers today, but she talks on and on, describing the applicant in great detail. Tactfully close the conversation. c. You are now the receptionist for Markos Kallistos, of Kallistos Imports. Answer a call for Mr. Kallistos, who is working in another office, at Ext. 2219, where he will accept calls. Partner 2 a. You are the receptionist for MagicTech Corporation. The caller asks for Gabriella Lawton, who is home sick today. You don't know when she will be able to return. Answer the call appropriately. e. Call Ms. Scheuble-Anderson again. Leave a message that will prevent telephone tag. b. You are now Ms. Lawton, office manager. Describe Mabel Kung, an imaginary employee. Think of someone with whom you have worked. Include many details, such as her ability to work with others, her appearance, her skills at computing, her schooling, her ambition, and so forth. c. You are now an administrative assistant for attorney Melanie Scheuble-Anderson. Call Markos Kallistos to verify a meeting d. You are now Markos Kallistos, owner of Kallistos Imports. Call d. You are now the receptionist for attorney Melanie Scheuble- your attorney, Melanie Scheuble-Anderson, about a legal Anderson. Ms. Scheuble-Anderson is skiing in Aspen and problem. Leave a brief, incomplete message. will return in two days, but she does not want her clients to know where she is. Take a message. Take a message again. date Ms. Scheuble-Anderson has with Mr. Kallistos. Use your own name in identifying yourself. e.