An e-mail inquiring about software:

a. Please answer the following questions about your voice-recognition software. We would like to know how reliable the machine transcription is and whether the software can be trained to recognize various voices.

b. We are interested in your voice-recognition software that we understand allows users to dictate and copy text without touching a keyboard. We are interested in answers to a number of questions, such as the reliability of the machine transcription. We also want to know whether the software can be trained to recognize various voices.

Your Task.

Compare the above set of message openers. Circle the letter of the opener that illustrates a direct opening. Write an appropriate subject line for each opening paragraph.