No one likes to give it or receive it, but sometimes criticism is unavoidable, even desirable. Constructive criticism in the workplace is necessary when team members need feedback and managers must assess team effectiveness.

Your Task. 

To remedy each of the following unprofessional actions, supply the appropriate solution following the guidelines provided in this chapter.

a. Supervisor Abel hates any kind of conflict and is tempted to send his negative feedback of a team member by e-mail.

b. Regional manager Miranda delivered a stern lecture to an underperforming sales rep who was clearly stunned and hurt.

c. Manager Tyson has a hot temper. He exploded when Adam, one of his subordinates, came late to a staff meeting. Tyson told Adam that he hated his tardiness and that Adam was always late.

d. Hot-headed manager Tyson loudly confronted Miranda in her cubicle within earshot of staff. Miranda had requested time off as an important deadline was looming, and the project was already late.

e. Rylie provided feedback to a dysfunctional team by spontaneously approaching team members in the hallway. Face-to-face with the argumentative team, she was at a loss for words and felt that she did not convey her points fully.