What levers can Luke use to influence those with whom he disagrees?
a. It is important to think about the long-term success of the company. Over the long run, customers will be best served and happiest if the company abides by its contracts with them and if they are treated with respect and honesty.
b. This is an opportunity to show the team that this company has integrity.
c. Given the choice between lying to a customer and going over budget, it is better for the company, and for the customer, to spend the money to buy the necessary equipment.