Visit a self-service environment and analyze how the design dimensions guide you through the service process. Which
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Visit a self-service environment and analyze how the design dimensions guide you through the service process. Which elements do you find most effective, and which seem least effective? How can the environment be improved to make the “wayfinding”
process easier for self-service customers?
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ANSWER Analyzing a selfservice environment involves understanding how its design dimensions guide customers through the service process Lets break down the typical elements of such an environment and ...View the full answer
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