Assume again that you are the lab manager from Question 2-1, and you have listened to the senior developer’s barely contained rant for five minutes or so. At this point, you’d like to shift the conversation toward finding a solution that will work for everybody. Explain how you would use at least three of the eight tactics described in “Maintaining a Positive Conversational Flow” to move the conversation from complaining to problem solving.

Question 2-1

You manage your company’s software development lab,which has added several dozen new employees over thepast year. One of the senior developers runs into you atlunch and starts to unload his frustrations about needingto get his own work done while being expected to mentorand train “a bunch of newbies.” What style or stylesof listening should you apply? Explain your answer.