Including a few words of socializing at the beginning of a routine message is a. usually a

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Including a few words of “socializing” at the beginning of a routine message is

a. usually a waste of the reader’s time.

b. a good way to foster a positive working relationship.

c. a sign of friendship that extends beyond the professional sphere.

d. a sign of weakness or uncertainty.

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Excellence In Business Communication

ISBN: 9781292450117

14th Global Edition

Authors: Courtland Bovee, John V. Thill,

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