Now that you’ve explored routine, positive, negative, and persuasive messages, review the following message scenarios and identify which of the four message strategies would be most appropriate for the situation. Offer a brief justification for your choices.

(Depending on the particular circumstances, a scenario might lend itself to more than one type of message; just be sure to offer compelling reasons for your choices.)

a. An unsolicited message to your department manager explaining why you believe the company’s experiment with self-managed work teams has not been successful

b. An unsolicited message to your department manager explaining why you believe the company’s experiment with self-managed work teams has not been successful and suggesting that one of the more experienced employees

(such as yourself) should be promoted to supervisor

c. A message to a long-time industrial customer explaining that a glitch in your accounting system resulted in the customer being overcharged on its last five orders, apologizing for the problem, and assuring the customer that you will refund the overcharged amount immediately

d. A news release announcing that your company plans to invite back 50 employees who were laid off earlier in the year.