When individuals take up a position in an organization, sometimes the organization does not offer the best induction and training for the role offered. This means that the individual must learn how to complete aspects of their job successfully themselves.

Your task: A friend of yours has secured a new job and discovers she has to respond to customer complaints and requests for adjustment. Aware of the subject you are studying, she seeks your advice on how to respond professionally. Write an email to her summarizing an effective and professional protocol, providing the reasons for your suggestions.