Which of the following is not a normal goal when sending bad-news messages about transactions? a. Modifying

Question:

Which of the following is not a normal goal when sending bad-news messages about transactions?

a. Modifying the customer’s expectations

b. Explaining how you plan to resolve the situation

c. Identifying who is responsible for the situation so that the customer understands you are serious about correcting the error

d. Repairing whatever damage might have been done to the business relationship.

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For answer-question

Excellence In Business Communication

ISBN: 9781292450117

14th Global Edition

Authors: Courtland Bovee, John V. Thill,

See More Books

Question Posted: Feb 01, 2024 02:00 AM

See More Questions

1. Hannah is applying for a life policy on her girlfriend Sarahs life. The policy is $500,000 and carries a large premium. Hannah is the main earner, so she is concerned about not being able to pay...
Managing Scope Changes Case Study Scope changes on a project can occur regardless of how well the project is planned or executed. Scope changes can be the result of something that was omitted during...
Write a project management plan. we have a template and project description. we need to edit the template(table of contents) with our own ideas. CPSC 8820-01 Project Management Plan Your Unique...
Another liability that employers have is that of unemployment insurance. Class, let's talk about this a little more. At what levels are unemployment liabilities incurred? What are some additional...
The rate law for the reaction in Exercise 22.2b was reported as d[C]/dt = k[A] [B][C]-l Express the rate law in terms of the reaction rate; what are the units for k in each case?
The City of Coyote mails property tax bills for 2021 to its citizens during August 2020. Property owners could make payments early to receive a discount. The levy becomes legally enforceable on...
How would the primordial helium content of the universe have been affected if the present cosmic background radiation temperature was $27 \mathrm{~K}$ instead of $2.7 \mathrm{~K}$ ? What about...
The cash account for Recreational Systems at March 31, 20Y6, indicated a balance of $12,435. The bank statement indicated a balance of $27,150 on March 31, 20Y6. Comparing the bank statement and the...
8. A straight section of railroad track crosses two highways 400 m and 600 m from an intersection. Find the dimensions of the largest rectangular lot that can be laid out in the triangle formed by...
Which of the following best characterizes the nature of crisis management planning? a. Good managers should be able to anticipate the specific crisis scenarios their companies might encounter and...
Which of the following is most characteristic of organizational cultures that emphasize open communication? a. Managers are willing to listen to bad news from employees, but they understand if...
The highest batting average ever recorded in major league baseball was by Ted Williams in 1941 when he hit 0.406. That year, the mean and standard deviation for batting average were 0.2806 and...
Which is the maximum reimbursement a nonparticipating physician (who does not accept Medicare assignment) may receive from Medicare?
Pepperdine University's Graziadio School of Business and Management (GSBM) is one of the largest business schools in the country and has the third largest part-time MBA program.The school also...
Penny wants to earn a 55% profit on her home of 20 years. She has a loan amount of $160,000, and will pay closing costs of $1,900. What should she sell the home for?
At Zora Pte Ltd., the monthly fixed selling and administrative expenses are $193,000 and the variable selling and administrative expenses are $2 per unit sold. Except for depreciation of $1,930,...
You are the Account Manager for Mr. and Mrs. Riggs pending insurance policy; it has not been bound yet, and the account will be agency billed. The couple reveals that they cannot pay the entire...
In 1998, then-SEC Chairman Arthur Levitt gave a speech in which he identified five techniques of accounting hocus-pocus. List those five techniques.
Determine the optimal use of Applichem's plant capacity using the Solver in Excel.
Sales at The Style Shop, a clothing store for men, have declined for the third month in a row. Your boss is not sure if this decline is due to a weak economy or if it's due to another unknown reason....
Three years ago, your company (a carpet manufacturer) modernized its Georgia plant in anticipation of increasing demand for carpets. Because of the depressed housing market, the increase in demand...
Using the information presented in this chapter, identify the report type represented by each of the following examples. In addition, write a brief paragraph about each, explaining who the audience...
What is an environmental example of "statue" in regards to environmental law? please cite apa reference
What is the importance of keeping abreast of environmental laws? How does the Superfund affect purchases of property?
What are the lesson intended by both Aldo Leopold and Rachel Carson excerpts in Platers Environmental Law and Policy: Nature,Law, and Society?

Which of the following is not a normal goal when sending bad-news messages about transactions? a. Modifying

Question:

Step by Step Answer:

Excellence In Business Communication

Students also viewed these Business questions