Which of these is listed in the chapter as an important point about the opening of routine

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Which of these is listed in the chapter as an important point about the opening of routine requests?

a. If a request is truly routine, don’t worry about tone—just get to the point.

b. Show respect by paying attention to tone.

c. Never take more than 10 words to get to the actual request.

d. Worry about tone if you’re requesting something from someone above you in the corporate hierarchy.

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