Why is it important to prepare thoroughly before having a difficult conversation? a. Preparation helps ensure that

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Why is it important to prepare thoroughly before having a difficult conversation?

a. Preparation helps ensure that the conversation won’t get sidetracked with heated arguments over details.

b. Victory in any dispute nearly always goes to the person who is better prepared.

c. Thorough preparation helps you ignore the emotional element of the conversation.

d. You are unlikely to show intellectual dominance if you attempt to “wing it.”

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Excellence In Business Communication

ISBN: 9781292450117

14th Global Edition

Authors: Courtland Bovee, John V. Thill,

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