Warranties are honoured as part of good business practice: keep your customers happy. Whether to honour a

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Warranties are honoured as part of good business practice: keep your customers happy. Whether to honour a claim, and how much cost to incur, are managerial judgements that depend on how good the customer is, what the reputation effects are, and so on. Therefore, warranties are discretionary period expenses like donations. There is no accrual for future donations. Why is there an accrual for future warranty costs?

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