Taylor’s Rental rents a variety of products to customers for home use. The following is the flow associated with one of the products offered by Taylor’s.

REQUIRED:

a. Add up all the time these activities take. What is the elapsed time?

b. How much of that time is used for process activities? In other words, what amount of the time would a customer be willing to pay for?

Transcribed Image Text:

Activity Time Required Customer order taken for rental Dminutes Customer waits Bminutes Item retrieved from inventory 5 minutes Paperwork filled out Bminutes Gredit card transaction run 5minutes Customer takes unit to car 3minutes Customer drives unit to home 25 minutes Customer unloads unit 3minutes Customer has lunch 75 minutes Unit put to work in garden 30 minutes Unit moved back to car 3minutes Unit sits waiting for return trip to store 2hours Customer drives unit to store 25 minutes Customer takes unit back into store 3minutes Customer waits for service 5minutes Paperwork completed Dminutes