Indicate to what extent the following activities can be considered a success for a BPM program. For your assessment, try to distinguish between prerequisites and measures of success. Prerequisites for success are those activities conducive to or necessary for the eventual success of a BPM program, but are not an end in themselves. In contract, measures of success are activities that relate to the achievement of a business goal through BPM.

(a) The BPM team has correctly configured a modeling tool. 

(b) A process analyst has completed a Six Sigma training course. 

(c) The job description of a process owner has been updated. 

(d) The cycle time of the order-to-cash process was reduced by 5%. 

(e) A BPMS was installed. 

(f) The handling time of over 90% of claims was reduced to up to 5 days. 

(g) The process architecture was updated.