The chapter provides several examples of how customers and employees can embarrass a firm. Find other examples

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The chapter provides several examples of how customers and employees can embarrass a firm. Find other examples of customer-and-employee social media incidents that reflected negatively on an organization. What happened? What was the result? How might these incidents have been prevented or better dealt with?

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Certainly there have been numerous incidents where customers and employees have negatively impacted organizations through social media Here are a few ...View the full answer

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