1. Analyze the reasons to invest millions of dollars to detect and prevent fraudulent transactions. In your evaluation, do a cost–benefit analysis to show why the investment cost is worthwhile.

2. Review the two outcomes of the fraud scenario. Assess the business implications of each of the following two goals. Explain why these goals are conflicting.

a. To minimize rejecting legitimate purchases by authorized customers

b. To minimize the risk of making customers victims of fraud

3. Why are approval decisions made in a split second? Would customers tolerate a brief delay in the approval process if it reduced their risk of identity theft? Explain your answer.