1. What are the names of the two CRM modules that Lowes implemented to improve its CRM...
Question:
1. What are the names of the two CRM modules that Lowes implemented to improve its CRM processes?
2. How does Lowe’s provide quality products and services through its supply chain system?
3. What is Lowe’s approach to product lifecycle management?
4. Why does Lowe’s focus so strongly on customer relationship management?
3. What is Lowe’s approach to product lifecycle management?
5. What is Lowe’s view on technology in its processes?
6. How does Omni-Channel retailing further connect Lowe’s to the customer?
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1 Two CRM modules employed by Lowes are LoweBot LoweBot is a five foot tall robot shopping assistant that understands and speaks seven languages When customers come into a Lowes store the LoweBot dete...View the full answer
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Related Book For 
Information Technology For Management
ISBN: 9781119702900
12th Edition
Authors: Efraim Turban, Carol Pollard, Gregory Wood
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