1. What are the disadvantages, if any, of relying on cloud computing and Software as a Service for the provision of mission-critical applications such as the one enabling the cross-selling of products and services from other companies in the group? What are the most important factors that management should assess as they select these providers?

2. The majority of the development for the two systems discussed here was achieved by putting together components that already existed in the Force.com platform. Is this the best approach - or even possible one - for all kinds of systems (e.g., strategic, functional, and so forth)?