1. Why does Crescent Healthcare need to replace its current technologies? The company has very likely invested huge sums in its core applications over time, they seem to work as expected, and people know how to use them, even if they have some quirks. Is it worth starting all over again?

Why replace current technologies?

Where is the value of their systems?

2. What are some of the alternatives that Michalak has for achieving these objectives? That is, in which ways could the revamping of existing applications be accomplished? What are the advantages and disadvantages of each?

3. Beyond replacing the current systems with more modern ones, what other functionality would you add to Crescent’s IT infrastructure? In what ways would you make the new systems different from the current ones?