Roberto Santiago has been CEO of St. James for the past three years, hired for his strategic visioning acumen. He spends his time in meetings with board members, community leaders, and physicians. Recently, he led a successful strategic planning retreat, garnering him strong support from the board and medical staff. 

Roberto has put Jane Robbins, the chief operations officer, in charge of running St. James’s daily operations. Jane oversees the vice presidents and attends all staff meetings. During a monthly housekeeping meeting, Jane fielded questions from the housekeeping staff. One asked, “We never see Mr. Santiago. Does he not care what happens to us?” 

How would you answer this question if you were Jane?