After being promoted to store manager for a new branch of a large department store chain, Jane
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After being promoted to store manager for a new branch of a large department store chain, Jane Gordon was concerned about communication in the store. Six department heads reported directly to her, and fifty full‐time and part‐time sales associates reported to them. Given this structure, Jane worried about staying informed about all store operations, not just those coming to her attention as senior manager. What steps might Jane take to establish and maintain an effective system of upward communication in her store?
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Management
ISBN: 9780730329534
6th Asia Pacific Edition
Authors: Schermerhorn, John, Davidson, Paul, Factor, Aharon, Woods, Peter, Simon, Alan, McBarron, Ellen
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