You have just been appointed as CEO to an inadequately performing Australian telecommunications company. Its customer service
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You have just been appointed as CEO to an inadequately performing Australian telecommunications company. Its customer service record is very poor, it is a technological follower rather than a leader and staff morale is low. Drawing from the concepts and ideas in this chapter, devise an organisational change strategy for the company. Would you adopt OD or OT? Why?
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Organizational Development OD and Organizational Transformation OT are two approaches used to drive change within organizations The choice between OD and OT depends on the extent of change needed and ...View the full answer
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Related Book For 
Management
ISBN: 9780730329534
6th Asia Pacific Edition
Authors: Schermerhorn, John, Davidson, Paul, Factor, Aharon, Woods, Peter, Simon, Alan, McBarron, Ellen
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