Explain the following TQM tools and techniques: outsourcing, reduced cycle time, the ISO 9000 series, the ISO

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Explain the following TQM tools and techniques: outsourcing, reduced cycle time, the ISO 9000 series, the ISO 14000 series, statistical process control, and Six Sigma and Lean Six Sigma.

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Management A Practical Introduction

ISBN: 9781260735161

10th Edition

Authors: Angelo Kinicki, Denise Breaux Soignet

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