Aldi, an international retailer since 1913, has over 10 000 stores around the world. Since opening its first store in Australia in 2001, the company has built a presence of almost 600 stores throughout the country. Aldi understands that negative workplace conflicts and disputes are inevitable, and wants to handle them responsibly and ethically. The company also knows that the managerial time spent on disputes as well as damaged co-worker relationships can distract employees from focusing on their jobs and performing at their best.
Question
Aldi wants to give its employees the opportunity to find fair, mutually agreed upon, constructive solutions in a safe environment and enable them to move forward after a negative conflict positively and confidently. Imagine that the company’s management team approaches you for suggestions. What advice would you give them?