You are required to ask yourself the following 11 questions:

1. Do people tend to open up to you and tell you things about themselves that they don’t tell many others?

2. Are you generally accepting and non-judgemental of others?

3. Do people freely offer you help and support?

4. Do people come and seek your advice?

5. Do people feel comfortable being vulnerable around you?

6. Do you readily admit when you are wrong or have made a mistake?

7. Do you tend to use sarcasm and make putdown comments about people?

8. Do you gossip about others more than just occasionally?

9. Do you tell lies if it will benefit you to do so?

10. Do you like to make yourself look good even if it is at the expense of others?

11. Do you take credit for things that others have done?

Discussion

■ How important is trust to the success of an organisation?

■ What do you believe are the characteristics of a trusted leader?

■ How can managers develop and retain trust?